HR Advice for the Children’s

Services Industry

The Children’s Services sector is growing and complex, and at HR Connect we understand the challenges of running a business in this industry.

The day-to-day operation of your business can be hindered by your responsibility for managing HR documentation, engaging your employees, and remaining compliant with the relevant legislation.

What are some of the biggest challenges business owners and managers might face in the Children’s Services industry?

Difficulty in managing staff issues as the industry has different types of employees;

Too much paperwork and HR administration;

The industry is heavily regulated with strict rules and legal obligations.

Our HR Connect team provides a solution specifically tailored to the needs of Australian small businesses in this industry. Our comprehensive on-demand advisory service gives your business affordable, professional HR support, and provides you with all the tools you might need to manage staff compliantly so that you can get on with what’s important in your business.


Start the HR Process with Ease – Employment Contracts

Employment Contracts can often seem confusing or difficult to navigate. There are many obligations that employers need to be aware of – so it’s important that contracts are clearly written and drafted to ensure businesses address these areas compliantly. 

At HR Connect, we provide templates of contracts and policies that can be tailored to your industry and business.

We have created a Full-time Employment Contract specifically for the Children’s Services industry. This contract is suitable for newly engaged full-time employees and includes options to specify whether or not the employees are covered by the Children’s Services modern award.


Children’s Services Award Summary

The Children’s Services Award is a dynamic and constantly evolving, requiring careful consideration to ensure the best outcomes for employers and employees are met.

Regarding payments, leave, and entitlements, your business is required by law to abide by the Children Services legislation covered in this Award.

This makes it incredibly challenging to explore and keep up with, especially given that these awards are frequently updated and reviewed.

The aspects of the Children’s Service Award, including the types of businesses it covers, the various levels of employee classification, and instructions on employee entitlements, are clearly outlined in our Children’s Service Award Summary.

Managing Employee Misconduct Effectively

In the children’s service industry, managing employee misconduct is of utmost importance to ensure the safety and well-being of the children under their care. Childcare providers should have comprehensive policies and procedures in place to address any instances of misconduct. This includes clear expectations for employee behaviour, training on appropriate conduct, and established reporting and investigation processes.

The consequences for misconduct should also be clearly defined and consistently enforced. Promptly addressing misconduct within the children’s service industry is essential to maintain a safe and nurturing environment for children. By taking proactive steps to manage employee misconduct, childcare providers can protect their business and reputation while providing a high-quality service for families.

At HR Connect, we have created an uncomplicated guide to aid businesses in navigating the challenging HR issues surrounding the effective management of employee misconduct or problems. Our team is dedicated to supporting you in addressing these complicated HR challenges.



What businesses does the Children’s Services Award cover?

The Children’s Services Award covers employers throughout Australia in the children’s services and early childhood education industry. This includes:

  • Long day care
  • Occasional care (including those occasional care services not licensed)
  • Nurseries
  • Childcare centres
  • Day care facilities
  • Family based childcare
  • Out-of-school hours care
  • Vacation care
  • Adjunct care
  • In-home care
  • Kindergartens and preschools
  • Mobile centres and early childhood intervention programs
What employees does this award cover?

This award will cover employees such as a Child Care Worker, Child Care Coordinator, Room Leader and even Assistant Directors or Directors within the business. This award also has coverage for “Support Workers” working in the industry such as those performing tasks such as cooking, cleaning, gardening, driving, laundry work and general administrative work. 

Will this award also cover Teachers within the industry?

Generally Teachers within the Children’s Services and Early Childhood Education Industry are covered by the Educational Services (Teachers) Award 2020. However, we recommend seeking further guidance if you are uncertain about award coverage for your employees, as this can largely depend on their duties, place of work, qualifications and experience.

My employees are required to have a “Working with Children’s Check (WWCC)”, is this required to be in their employment contract?

If the business requires certain certificates or qualifications for a role, it is generally recommended that this be clearly outlined within the employees contract; including details of how often this must be provided to the business and consequences for not providing this to the business. If you need further guidance on requesting qualifications from an employee, please reach out to the HR Connect Team. 

What is a broken shift in the Children's Services Award?

A broken shift is where an employee has a break in between rostered periods of work, and this is not a meal break. There may be allowances or other provisions that employers need to be aware of when an employee works a broken shift.

How HR Connect can help

If you require assistance with interpreting and understanding your business’s obligations and responsibilities under the Children’s Services Award, our HR Connect team can help. Our HR Advisors will be able to guide you through the Summary and we have access to several template documents (e.g. direction to attend a disciplinary meeting, written warning, letter of termination, etc) available as part of our subscription packages.



About HR Connect

HR Connect is one of Australia’s leading providers of HR & workplace safety advice services, designed to help small business owners make confident and compliant business decisions.



The information provided in this page is general in nature and is not intended to substitute for professional advice. If you are unsure about how this information applies to your specific situation we recommend you contact HR Connect for advice.


This page will change over time, as Modern Award legislation relating to this Industry or Occupation is passed by the Fair Work Commission.

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Free up your time to focus on more important stuff


Know you’re meeting your obligations as a small business owner and make confident and compliant business decisions with HR and workplace safety advice, and legal support for small businesses.
All for $250 a month.

Exclusive National Approved HR Products for ICB Members

#1 HR Provider for Employment Hero customers
AHRI Organisational Member

4.9 Google Rating. Based on 191 reviews.